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Terms and Conditions

What you need to know to getaway.


Drivers must be over 25 and under 75 years of age and have held a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of hire. Driver’s licence must be free of endorsements except for minor speeding or parking offences (drivers with more than 6 penalty points may be subject to an insurance loading). Drivers who passed their test after 1996 may be restricted on the weight of motorhome they are permitted to drive, please telephone to check.

Licences must be produced at the time of vehicle collection. Visitors from abroad must produce a valid unendorsed domestic driving licence or international driving permit.

The price covers one named driver; additional drivers may be added at an additional charge of £10.00 per driver per day (subject to any endorsements).


Fully comprehensive insurance for the use in the UK is included within the hire charge. The insurance is only valid for the period of the hire thus any late return would automatically constitute a traffic offence under the Road Traffic Act. Invalid insurance means the driver and main hirer become personally liable for any accident damage to the motorhome, third-party property and third-party personal injuries. Insurance cover is for the vehicle and equipment only. Personal possessions are not covered; hirers are advised to take out holiday insurance. 

A £1,000.00 damage deposit/bond is payable at commencement of hire, if the vehicle is returned in good condition, whole and undamaged, with a clean interior, cooker, oven & empty chemical toilet tank and no other excesses to be charged, the deposit will be refunded within 5 days (mostly within 24 hours). Should the condition of the vehicle be otherwise; then repairs, replacements or cleaning costs will be charged against the deposit. If the hirer is found to have damaged the vehicle by negligence (i.e., no other person or vehicle is involved) the hirer will be responsible for full rectification costs which will be charged against the deposit. Front and rear bumpers, over-cab mouldings, roof lights, windows, wing mirrors and external doors are typical components prone to damage by negligence. Failure to return the vehicle in a clean (particularly the cooker, oven & chemical toilet) condition will incur a £50.00 valeting charge and a charge of £50.00 will be made for unemptied chemical toilet tanks.

Hirers travelling abroad will require a minimum of continental comprehensive insurance, and 5-star cover which will be supplied by Code 11 Caravans & Motorhomes Ltd at an additional cost to the hirer of £10.00 per day.


Select the vehicle from the specifications on the web site.

Select a departure date.

Telephone or email to confirm availability and advise us of any special requests or extras. Your booking will be held provisional for 3 days.

Pay deposit of £250.00 per booking/per week, by credit/debit card. Booking Confirmation will be sent to you with your balance details and an invoice for the balance will be sent to you approx. 2 months before the due date; Please note full payment is required 6 weeks before the start of the hire period.


Should you, the hirer, cancel your booking the company will endeavour to re-hire the motorhome. If successful, the amount paid will be refunded less an administration charge of £50.00. However, if re-hire is not successful the hirer will be liable for the deposit and any hire charges already paid. Hirers are advised to obtain their own holiday insurance to safeguard against such eventualities. We reserve the right to cancel the booking before commencement of hire if the named drivers’ licence(s) are invalid or do not comply with the requirements in the terms and conditions. In this case, you will forfeit the booking deposit and hire charges already paid. 

We reserve the right to cancel should one or any of the vehicles become unavailable or unfit for use. In this case, a full refund will be issued immediately.

Collections & Returns:

Upon collection of your motorhome, we give you a full professional handover informing you how everything works and answering any questions that you might have. We also provide a ‘How To’ guide that can be referred to as and when required.

We will then complete the damage declaration, inventory, and hire agreement and you can hit the open road for a motorhome adventure not to be beaten or forgotten.

Vehicles are available for collection between 2pm and 4pm and must be returned between 10am and 11am, unless otherwise arranged in writing. Failure to comply with these will result in the hirer being surcharged at the rate of £50.00 per hour or part thereof for the first 3 hours and thereafter the balance of the security deposit together with any additional costs incurred by the company. Our turnaround times are important to adhere to for our next customer. No refunds will be given for an early return of the vehicle.

The hirer acknowledges delivery of the vehicle clean and the contents free from any defect or damage and complete other than as specified by the company on the inventory/damage declaration form. The hirer is advised to check the vehicle thoroughly before leaving the Company’s premises.

Upon return, the company’s representative will check the vehicle for damage, cleanliness (particularly the cooker, oven & chemical toilet), etc, including the condition of the tyres and windscreen, which are not included in the company’s insurance cover, any such damage is the hirer’s responsibility. See charges above.


We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from motorhome breakdown; fair wear and tear excepted accident or any other such related causes. All accidents and any damage (no matter how minor) to either the exterior or interior including TV/DVD etc must be reported immediately by telephone. This will enable us to order parts etc so that the vehicle can be repaired upon your return for the next hirer. For motor accidents, an accident report form must be completed at the termination of hire.

The hirer shall be liable for all costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations.

The hirer shall be responsible for all overhead damage resulting from any incident; overhead damage is defined from ground in excess of 6 feet from the ground. Damage to the windscreen, tyres and punctures are the responsibility of the hirer. You are required to check the condition of tyres and engine fluid levels daily.

The hirer is required to keep the motorhome under their control throughout the hire period. It must be locked at all times when unattended.


In the unlikely event of a breakdown, the RAC emergency services are at the disposal of the hirer. The hirer is authorised to spend up to £100.00 on repairs, this will be repaid on submission of a valid receipt. For repairs costing more than that authorisation needs to be obtained from Code 11 Caravans & Motorhomes Ltd.


The vehicle will be provided with a full tank of fuel on collection and the hirer is responsible for returning the vehicle with a full tank of fuel. If you fail to refill the tank Quest Motor Home will refill and charge you the cost of re-fuelling at £1.45 per litre.

Two gas cylinders are supplied with at least one full, subsequent refills are the responsibility of the hirer, who should ensure that refilled bottles are the same size and fitting and returned with the vehicle.

Smoking & Pets:

All vehicles are Non-Smoking – it’s against the law to smoke in our vehicles. Pets incur an additional charge of £30 per hire. 


Whilst we will make every effort to ensure that the reserved motorhome is available, if, due to circumstances beyond our control, this is not possible and an alternative suitable motorhome is not available, our liability is limited to the refunds of all monies paid by you. Some features may differ slightly to those illustrated on the website.


By making a booking and paying a deposit the Customer/Hirer is entering into a contract with Code 11 Caravans & Motorhomes Ltd and agrees to abide by the above Code 11 Caravans & Motorhomes Ltd terms and conditions.